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ICT Officer - Rotterdam
Written by Suleman Shahid
Friday, 23 December 2005
Job description
One of the World's top business Schools, RSM
Erasmus University is a centre of excellence and innovation for
management education and research. Combining tuition in the
fundamentals of business with the latest in global knowledge and best
practice, we offer an array of MBA and Executive Development programmes
- empowering individuals to succeed amid the complexities of modern
international commerce and become the business leaders of tomorrow.
We currently have an opening for a young, dynamic personality to reinforce our helpdesk staff.
Job summary
The person in this role will support end users via phone, email and on-site. This will include but not be limited to:
troubleshooting and resolution of end users PC issues (hardware/software)
configuration and installation of desktops/laptops
troubleshooting of network printing and scanning systems.
Solving mail problems
Requirements
Education /work/thinking level
Educational level comparable to the Dutch HBO level / or MBO
ICT knowledge comparable to a MCSA-level (Microsoft Certified Systems Administrator)
Experience
Several years experience in a similar position, preferably in an international educational environment
Ability to communicate effectively and in a customer-friendly manner in
English and Dutch with people who come from diverse cultural,
educational and professional backgrounds
Extensive experience with the following applications: MS Windows server
(all versions), MS Windows Workstation (all versions), MS Office
Professional (all versions), MS Internet Explorer 6.X and higher,
Active Directory Services
Experience using IT service management (help desk) applications is a plus
Experience with e-learning tools (e.g. Blackboard, Centra, WebEx) is a plus.
- ICT
Organization
RSM Erasmus University
Conditions of employment
Maximum hours per week: 40
Additional Information
Or additional information can be obtained through one of the following links.
